Volunteer Mystery Shopper

Mystery shoppers are required to act like a regular customer, but with extra attention to the service and overall customer service received. Shooting Star Children's Hospice Shops to be visited - Cobham, Guildford, Godalming, Knaphill, Weybridge, Shepperton, Hampton Hill, Teddington Blank Shopper Visit Reports will be provided for completion and will need to be sent back to the retail team. The form is a series of questions with a scoring indicator and an area for further comments. The reports are to provide us with a tool to give positive recognition and highlight any training needs. Anonymity is very important, and you need to always have this in mind when carrying out a visit to one of our shops. • To carry out anonymous visits to our shops every 3 months. Either buying or donating. • To work through the report methodically, scoring and adding comments where appropriate. Returning the reports to the Retail team.

What skills do I need?

Attention to detail Observation skills Ability to communicate in written format and strong verbal skills to ask natural questions whilst carrying out role. Being able to report objectively and honestly. To be discrete and professional Customer service or retail experience would be helpful, to give an understanding of what good service feels like. Previous Mystery Shopping roles useful but not a requirement.